✦ 26 Questions Answered

Everything You Want To Know About PAHI

From the Pet's Eye camera and GPS accuracy, to Dotty AI health monitoring, the marketplace, vet consultations, and how charging works — all in one place.

General

What is PAHI, who is it for, and how does it fit into your life.

What makes PAHI different from other smart collars?
PAHI is the only collar in India that combines an HD Pet's Eye camera, real-time GPS, and AI-powered health tracking in one lightweight device. Most collars only track location. PAHI lets you see exactly what your pet sees, monitor their health continuously, and receive predictive alerts before issues become emergencies.
Is PAHI suitable for both cats and dogs?
Yes. PAHI is designed with an adjustable, ergonomic fit light enough for cats over 3 kg and durable enough for the most active large-breed dogs. The same collar hardware works for both.
Do I need a subscription to use PAHI?
A small monthly PAHI Connectivity Plan is required for real-time GPS tracking over 4G/LTE and secure cloud storage for video clips. Basic activity tracking and local photo storage are available without a plan.
What does PAHI mean?
PAHI means "To Protect" in Sanskrit. It reflects our founding mission — to safeguard the health and wellbeing of pets, especially in urban environments where owners are often away for extended periods.

Pet's Eye Camera

Everything about the built-in HD camera and video capabilities.

How does the Pet's Eye camera work?
The built-in HD camera captures 1080p video from your pet's point of view. You can trigger a Live Look-In via the PAHI app or set the collar to record Highlight Moments automatically when it detects high activity like running or playing.
Is the video shaky when my pet moves?
No. PAHI uses Active Stabilization Technology to ensure that even when your dog is sprinting or your cat is jumping, the footage remains clear and watchable.
Can I see in the dark?
Yes. PAHI features a low-light Night Vision mode, perfect for spotting where your pet is after sunset.
How much storage does it have?
The device comes with 32GB of internal storage for videos and photos, which automatically syncs to your phone or the PAHI Cloud when connected to Wi-Fi.

GPS & Safety

Location tracking, virtual fences, and protection features.

How accurate is the GPS tracking?
PAHI uses a multi-satellite system combining GPS, GLONASS, and Galileo with 4G cellular towers to pinpoint your pet's location within 3 metres, even in dense urban areas.
What is a Virtual Fence?
You can set Safe Zones (like your home or a park) in the app. If your pet crosses the boundary, PAHI sends an instant alert to your phone so you can act immediately.
Is the collar waterproof?
Yes. PAHI is rated IP68 waterproof — it handles rain, puddles, and a quick dip (up to 1.5 metres for 30 minutes). The titanium-mesh body adds anti-theft and long-wear durability.
What happens if my pet goes to a no-network area?
PAHI's Smart Find My Pet (Smart-FMP) mode activates automatically when your pet moves to a no-network location. BLE/Wi-Fi beacons, a Beeper, and a Light Strobe help you locate your pet even without GPS or cellular connectivity.

Battery & Technical

Power, charging, connectivity, and device specs.

How long does the battery last?
In Power Save mode (GPS and activity only), up to 7 days. If you use the Live Video feature frequently, we recommend charging every 2–3 days.
How do I charge PAHI?
PAHI comes with a magnetic Snap-Charge cable. You don't need to remove the collar — just snap the charger onto the back of the device.
What connectivity does PAHI support?
4G/LTE with E-SIM options for global connectivity. For pet centres and shelters, PAHI also supports bulk IoT connections and management.

Health Monitoring & Dotty AI

How PAHI tracks your pet's health and what Dotty AI does with that data.

What health metrics does PAHI track?
PAHI monitors steps, calories burned, rest time, scratching and licking frequency, temperature, and heart rate. Dotty AI analyses these continuously against your pet's own baseline to flag potential issues early.
Can I share the health data with my vet?
Yes. You can export a full Pet Health Report from the app and share it by email with your veterinarian. During a 24/7 video consultation in the app, your vet can also view the real-time Activity and Health Dashboard live.
What is Dotty AI?
Dotty AI is PAHI's proprietary intelligence engine. It learns what's normal for your specific pet during a 14-day calibration period, then continuously flags deviations — predicting health risks before symptoms are visible to the eye.

PAHI Marketplace

Pharmacy, vet consultations, lab tests, smart refills, and community services.

What is the PAHI Marketplace?
The PAHI Marketplace inside the app is a one-stop shop for everything your pet needs: premium food, toys, grooming essentials, and a Certified Pet Pharmacy for prescription medicines, supplements, and wellness products.
How does PAHI recommend products?
Unlike generic stores, PAHI uses live data from your collar. If the collar detects your pet is less active or scratching more than usual, the app automatically suggests specific supplements, medicated shampoos, or high-protein diets tailored to your pet's current health status.
Can I book a vet consultation through the app?
Yes. PAHI offers 24/7 video consultations. During the call, you can share your pet's live Activity and Health Dashboard directly with the vet so they see real-time data alongside the conversation.
Can I book lab tests at home?
Yes. Through marketplace partners, you can book blood tests, urine analysis, or vaccinations. A certified professional comes to your home for sample collection and results are uploaded to your pet's Digital Health Record in the app.
What is Smart Refill?
Based on your pet's age and weight data from the collar, the app calculates when you're likely to run out of food or supplies and can automatically trigger a Smart Refill order.
Do I earn rewards for keeping my pet active?
Yes. As your pet hits daily activity goals, you earn PAHI Coins which can be redeemed for discounts on the marketplace or at partner grooming salons.
Can I find local groomers or pet-sitters?
The PAHI Service Aggregator lets you find, review, and book Fear-Free certified groomers, walkers, and pet-boarding facilities near you.
How is my pet's medical history managed?
Every purchase, vet consultation, and collar health report is saved in a unified Life-Timeline. If you ever visit an emergency clinic, your pet's complete history — vaccinations, activity levels, prescriptions — is right in your pocket.

Still have a question?

Our team is happy to help before you reserve.